Shipping policy
Our Location
All of our products are manufactured and shipped from our headquarters located in Long Island, NY.
Shipping Address:
185 W. Montauk Hwy
Lindenhurst, NY 11757
Shipping:
Processing Info:
Orders are generally processed and shipped from our facility within 24 hours of being placed during the business week (Monday - Friday). In the event of a Holiday or unexpected business closure, a delay in processing and shipping may incur.
Shipping & Handling rates are dependent on the market price provided by the 3rd-party shipping carrier company.
Expedited Shipping
Next-day or 2-Day shipping options are available upon request. Email or call us directly to request an expedited shipping quote. *Hazmat products that ship via Air are subject to a hazmat surcharge of $90. Orders placed before 12 pm EST (Monday - Friday) will ship same-day
Order Cancellations:
Our staff works as diligently as possible to ensure all orders leave our facility as efficiently as possible. Once your order is placed, our staff will begin to pick and create your order.
If an order is placed and you wish to cancel it, you must contact us at orders@glassparency.com and receive an Ordered Canceled confirmation email reply from our staff prior to your order being marked as Fulfilled in our system. Once it is marked Fulfilled in our system, the order is eligible for shipment and may already be received by a carrier service.
If your order is marked Fulfilled prior to receiving an Ordered Canceled confirmation email reply from our staff, please refer to our Refund Policy.
Promotions such as (but not limited to): Free Shipping on Orders over $XX, Free Shipping, % off Shipping, are used at the discretion of GlassParency Products Inc. and are not permanent shipping options.
Tracking & Statuses:
Tracking information will automatically be sent via email (if provided) after the order has been processed and shipped if Tracking is available for the selected carrier option.
Shipping Restrictions:
Flat Rate and Free Shipping Restrictions
Some products do not qualify for flat rate or free shipping due to weight and/or hazmat restrictions. These products include but may not be limited to 2.5 Gallons, cases of microfibers, and cases of applicators. Free shipping is limited to US shipments within the lower 48 states.
International Orders
GlassParency does not cover taxes, duties, or fees associated with the shipment of orders outside of the United States.
Hazmat
Due to regulatory restrictions regarding the shipment of hazardous materials internationally, we are unable to ship certain products to the below list of countries:
Åland Islands, Algeria, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bangladesh, Belarus, Belize, Bermuda, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Curaçao, Djibouti, Dominica, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, French Guiana, French Polynesia, French Southern Territories, Gambia, Georgia, Gibraltar, Guernsey, Guyana, Haiti, Heard & McDonald Islands, Honduras, Isle of Man, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Macao SAR, North Macedonia, Madagascar, Malawi, Maldives, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montenegro, Montserrat, Mozambique, Namibia, Nauru, New Caledonia, Niue, Norfolk Island, Palestinian Territories, Papua New Guinea, Paraguay, Pitcairn Islands, Qatar, Réunion, Rwanda, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, São Tomé & Príncipe, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Eswatini, Tajikistan, Tanzania, Timor-Leste, Tokelau, Tonga, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Uzbekistan, Vanuatu, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Caribbean Netherlands
*Additional carrier-specific restrictions may apply
Shipping policy subject to change without prior notice